A wide range of topics are covered in this issue – revitalizing your IT staff, the evolution of business process management into a platform for future innovation, a methodology and tools for effectively managing your business intelligence systems, the need to take a broader view of IT architecture, the value of visual mapping tools in today’s networked IT marketplace, a perspective on strategic governance that links ‘thick infrastructure’ to ‘thick governance’, the advantages of measuring the value of intellectual capital and tips on how it can be done, and a light-hearted look at how to cope with the politics of IT and see yourself as others in the executive team might see you.

These articles reflect the diversity of views and expertise within our research network, and the sort of knowledge and services that our clients can access.