The IT function is being asked to support the new technology-enabled work styles, while also maintaining the necessary control and standards.  Many CIOs are now deploying some of their most senior people in a business relationship management (BRM) role.  These managers are expected to promote relevant new technologies and partner with the business on their strategic change programmes, while also ensuring the reliable delivery of IT solutions and services.  LEF research suggests that many organizations are struggling to develop, staff and support this demanding role, a role that is also being impacted by new work styles, and by a user who is much more IT-aware and less willing to be led than in the past.

In this session, Kirt Mead and Alex Mayall will present the results of the LEF’s most recent research in this area.  They will then facilitate an interactive discussion with participants regarding their experience with the BRM role, observed impacts of the new working culture, and other issues that they face.