Historically, IT’s responsibility in regard to organizational change has been primarily operational; making sure departmental systems could interoperate or bringing merged entities onto central infrastructure. However, as businesses focus on increasing agility and harnessing human capital, IT must prepare to take on new strategic responsibilities.

Business leaders will require detailed real-time intelligence on informal networks and expertise across the organization to identify key personnel, resolve blockages and monitor change. The only practical way to deliver this insight will be by analyzing corporate data sources such as messaging, phone logs, knowledge stores and other collaborative systems. As a result, IT will be responsible for gathering, processing and delivering this strategic intelligence.

See event:  From the Boardroom to the Cloud – Are Business and IT Organized for the Future? (18 May 2009)