The main objective of this study is to identify the barriers that inhibit innovation in outsourcing relationships and identify possible means for overcoming them. Specific areas of focus include:
- Rethinking core competencies.
- Separating tactical from strategic decisions.
- Establishing appropriate relationship governance.
- Building flexibility into long term contracts.
- Matching outsourcing and business strategy.
- The need for learning and collaboration.
- Managing the outsourcing life cycle.