Early arrivals dinner at Clyde's of Tyson's Corner
Richard Davies, Vice President and Managing Director, Leading Edge Forum
Over the last year, the LEF has been researching IT’s impact on the management, organization and culture of the firm, raising important long-term questions such as: What does it really mean to be a networked firm? How will business leadership and decision-making change once social networking becomes pervasive and mature? How can firms use IT to assure more engaged and committed employees?
In this lead-off session, David will present our latest research findings in these areas and explore the many interconnections with our ongoing work in consumerization, business/IT relationship management, and the evolution of the enterprise IT function.
Particular emphasis will be given to the need to develop new ways of nurturing employee, customer and societal trust.
Andrew McAfee, author of Enterprise 2.0: New Collaborative Tools for Your Organization’s Toughest Challenges (Harvard Business Press, 2009) will discuss how social media and collective intelligence tools and philosophies are being used in large corporations today.
While much work remains, McAfee will argue that the Enterprise 2.0 movement is for real and that social media has the potential to do as much for the informal corporate organization as ERP, CRM, and other enterprise applications have done for the formal organization. He will present case studies that show how leading companies are using Enterprise 2.0 concepts to improve their culture, practices and results.
It’s no secret that government at all levels has been under severe and sustained economic pressure. Information technology has not been immune to these pressures, and has had to find new ways to meet its growing obligations in a highly resource-constrained environment. Toward this end, the Information Technology Agency for the City of Los Angeles made the bold decision to switch to a Google Mail and Google Documents environment. While a number of large corporations have made similar moves, the Los Angeles initiative is the first major government initiative in the US that we are aware of. In this session, Randi will discuss the reasons for this decision, the key benefits of this approach, and the many political, technical, and cultural challenges that had to be overcome.
Today’s worker carries a personal mobile device, prefers her home computer, and has high expectations of IT. So when technology and freedom of choice are this important to employees, how do we both satisfy clients and meet budgets? Maybe the solution is not supplying devices anymore. Bring Your Own Technology programs can make more resources available for business value and give employees the individual choice they desire. In this session, Patty Morrison, CIO of Cardinal Health, will talk about winning over executive leadership to implement a BYOT program that employees and finance can both embrace.
Mark will discuss how emerging consumer technologies can provide real business advantage. His perspective has been shaped by how consumerized tools have been used in managing BP’s recent oil spill crisis (plugging the well, coordinating the coastal cleanup, working with the local communities, and so on). BP has taken a variety of IT lessons from this experience – especially the need for fast technology deployment and the need to maintain some degree of structure and process – so that teams can effectively collaborate.
In this session, Mark will explain why he believes similar technologies can now be applied to ‘real world’ business processes and operations.
IT organizations are used to coping with waves of technology change – mainframes, minis, PCs, Web, and so on. But in today’s market, it often feels like the waves are coming in faster and bigger than ever. Consumerization, mobility, social networking and the pervasive internet ‘cloud’ will have effects that exceed those of previous IT eras, and will change the IT organization in a number of important ways.
Central IT will increasingly need to shift from providing IT services to enabling them. It will need to accept that employees are not just users, but a source of value and innovation. And finally, organizations must strive to increasingly make all manner of invisible information and connections much more visible and actionable. In this session, Doug will show how firms and their IT organizations are learning to surf these massive changes, while presenting key findings from our consumerization study tour of leading Silicon Valley firms.
Consumerization and the web are changing the way customers, partners and employees interact with your enterprise. Increasingly, this requires state of the art tools to enable the frictionless exchange of ideas, information and work outputs. Claire will share how CSC has adopted advanced social media tools to increase innovation, collaboration, and collective intelligence across the firm’s 95,000 employees.
CSC recognized that it had to get beyond the traditional “build it and they will come” IT tool deployment strategy by using tactics to support not only viral adoption, but real business value.
In this session, Claire will share how CSC’s award-winning employee community ‘C3 – Connect. Communicate. Collaborate.’ has leveraged social business collaboration tools internally, laying a strong foundation for future business eco-system deployment.
New consumer technologies are transforming the way we live and work. Companies are increasingly welcoming consumer technologies into the workplace, but increasingly this means not just changes in technology, but changes in the business/employee relationship. Information technology is increasingly blurring the lines between home and office, work and play, and business innovation and personal development. It is also raising many HR challenges around technology ownership, usage, policies, responsibilities, training and culture.
In this session, Brinley will share the findings of his recent research examining what IT and HR leaders in a wide range of organizations are thinking and doing in these areas, as they seek strategies for making their workforces more productive and resourceful.
Many of the most important new ways of working – partnering, collaboration, transparency, e-commerce, empowerment, and so on – are dependent upon trust. Technological progress often requires that citizens, businesses, and governments have sufficient trust that all parties will behave in a reasonable and responsible manner, and that the overall technology/business ecosystem will generally be fair and make a positive contribution to society.
Yet it is clear that in many parts of the developed world, societal trust is at a low point in the cycle. Business scandals, regulatory failures, political stalemates, relentless global competition, and a painful and prolonged recession have seriously frayed the social contract. In this session, Professor Fukuyama will explain the importance of societal trust, its traditional foundations, and how these foundations need to evolve to better support the technology-dependent world of the future.